The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Along with our business, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our DPO (data protection officer) details of whom can be found in section 9.0 for clarification.
This website collects and uses personal information for the following reasons:
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using my site, to better understand how they find and use my web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages on this website.
Should you choose to contact us using the contact forms on our site (including on our Contact us page), the data you supply will be stored by this website but it will only be used for the purpose it was submitted for, i.e. to respond to your enquiry. Data submitted via forms is kept for a period of four weeks.
From time-to-time, we do not hear back from people to whom we send quotations, proposals or other information. Should this happen, we will send you follow-up emails to ascertain whether you would like to continue communication with us regarding your enquiry.
We will email you about your specific enquiry until you confirm that you no longer wish to receive further communication.
Should you confirm prior to the 3 emails that we will send email that you no longer wish to receive further information from us in regard to your enquiry, we will delete your data from our records and website upon receipt of such a request.
If you contact me via one of our @gmail.com or other email addresses, your email will be securely stored on our email servers which are provided by Google (read their GDPR policy here.
We will only use your email address to contact you in regard to your enquiry.
Your email address will not be shared with anyone outside of our company.
All email communications are stored in our Google email account for up to 6 years if they relate to a client or until such time as we delete them (whichever event happens first).
As detailed in section 3.2 above, if you submit an enquiry through our website some personal information will be stored in this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WordPress). In the near future, we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.
Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We use a number of third parties to process personal data on my behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. One of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controllers of this website are: The Directors of Access To Rehab, a team of sole practitioner professionals.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; thelittlecarnivorecompany.co.uk or The Little Carnivore Co.)
The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owner through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: https://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owner cannot be held liable for any damages or implications caused by visiting any shortened links.